All orders are shipped discreetly with your privacy in mind in a plain brown paper wrapper. No other labels, stickers or identifying information will be placed on the packaging. While some orders may be processed and shipped within a 12-hour timeframe, the majority of orders are processed and shipped within one business day timeframe, Monday – Friday.

**NOTE: All orders placed during the month of October require one to two additional business days for processing. Orders placed after 8:00am PST are considered received the following business day.

Please NOTE: UPS does not deliver on Saturday. Next Day Air orders placed on Friday will be delivered on next Monday.

Our fulfillment department is located in Southern California, and your delivery time will vary by location. Tracking numbers will be sent to you via e-mail once your order ships and you may track your packages at www.ups.com.

If you did not receive any e-mail from us, please check your email account's Spam or Junk folder to ensure the message was not filtered.

Returns Policy

Shoecup.com has easy returns! One of the core values that we stress to everyone at Shoecup is to be "Customer Focused"--to keep the satisfaction of our customers in mind at all times. If you are not 100% satisfied with your purchase, you may return your item for a refund (excluding shipping charges) within 30 days. Please click here for details.

All Pleaser, Lucious and Devious shoes are marked in U.S. women's sizing, while Demonia shoes are marked in either U.S. women's or U.S. men's sizing. The shoe size conversion chart below only serves as a guide to help you determine the sizing equivalent of our products in different parts of the world. Please note that the actual sizing may differ slightly from the chart as the size conversions listed are APPROXIMATE - there is no universally accepted international conversion for shoe sizing; it may also vary slightly from collection to collection among our different brands.