FAQs

Below FAQ are some common concerns of our customers before purchasing, if you have other questions, please just send it to cs@shoecup.com

• How do you convert sizes between men's and women's?

The difference is 2 sizes. If you are a men's 10, you'll need a women's 12 and vice versa. Are your shoes in men's or women's sizes? Most of our shoes are in women's unless stated otherwise. The page will say "men's size... or "women's size..." to differentiate.

• How does Afterpay work (USA only)?

Afterpay allows you to pay for your purchase over 4 installments due every 2 weeks. In some cases, Afterpay may require a payment upfront. Please see the Afterpay website for more details.

• What does "faux leather" mean?

Pronounced "foe", faux leather simply means non-animal leather.

• Do you carry half-sizes?

We do not carry half sizes. If you are between sizes, we recommend sizing up.

• Can I change my order after it is placed?

Yes. You can change/update the order within 2 hours. Please email our customer service at cs@shoecup.com.

• Where do you ship from and do you offer pick-up?

We ship from Lomita, California. We do not offer pick-up

• How soon will my order ship?

With the exception of weekends and holidays, we ship expedited orders placed before 11:00 AM Pacific time on the same day. Expedited orders after this time are shipped the following business day. Free Shipping (standard shipping) orders are shipped within 1-2 business days of the order date.

• Is shipping free?

We offer free shipping for Orders over $50 with a shipping address in the lower 48 States.

• Do you ship to my country?

Here is the list of country we ship to: Canada, Australia, New Zealand, Mexico, Sweden, United Kingdom, Denmark, Finland, Switzerland, Taiwan.

• How much does international shipping cost and how long does it take?

Transit times vary by country and service. The cost of international shipping depends on the size of your order as well as the destination of delivery. Please add the product to your cart, click checkout and enter your address to see the price.

*We are not responsible for lost or stolen packages or packages delayed by the carrier.

• How do I track my order?

You will receive an email from us confirming your order has shipped. Inside this email you will see a button to track your order. You will also receive an email when your order is delivered, please recover the package promptly to prevent theft.

• What if I entered my shipping information incorrectly or it's missing information?

We ship all orders to the exact address provided by the customer. If you notice a mistake with your shipping address, you must notify us immediately. We are not liable for the loss of your package if the address is incorrect or incomplete. Please double-check your order confirmation email for mistakes. To correct your address please email us at cs@shoecup.com. Include your order number and the corrections you would like to apply.

• Tracking says that my package is delivered, but I don't have my package?

If your driver completed the delivery, then the package's tracking status or a delivery notice should indicate where your driver left the package. Shipments that don't require a signature can be left in a safe place at the driver's discretion. This could include the front porch, side door, back porch, or garage area. If the tracking status indicates that your driver completed delivery and obtained a signature, the package might have been signed for by a neighbor or another resident at your location. If the driver delivered your shipment to an alternate location, you should have received a shipping carrier InfoNotice that indicates where the shipment was left (for example, a neighbor's house or leasing office). Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. You can also check around the entrances of your residence for the package, particularly on back porches, bushes, garages, grills, or other places that might protect your package from theft or weather. Note that drivers may also use plastic bags to protect your package from the weather. If you still cannot locate the package, contact us, we will initiate a trace process with shipping carrier. We will then follow up with you on the progress of your shipment.

• Can I return something I bought?

Yes, of course! We accept returns within 30 days of purchase date.* Shoes must be returned in new (or just tried on) condition in order to be eligible for a refund or store credit.

*Returns initiated beyond 30 but before 90 days from purchase date are limited to store credit only.

For international orders: You are responsible for return shipping. Additionally, duty, tax and original shipping are not refunded.

• How do I start my return?

Please check here for our detail return instructions.

• When will I get my refund?

Once your item arrives at our warehouse we will authorize your refund within 2 business days. We can not guarantee when your refund will appear in your bank account. This varies by bank and can be up to 5 business days.

• How does my refund from Afterpay work?

If you used Afterpay and request a refund to your card, you will be refunded the amount you have paid up to the point that we receive your return. Any future payments will be cancelled. If you used Afterpay and request a store credit, you will receive store credit for the full amount of the order. However, you will also be required to complete the payments to Afterpay for the term you agreed to, because we're crediting you the full amount.