SHIPPING INFORMATIONS

Free Shipping

We offer FREE SHIPPING on all continental US orders over $50. Shipping rates for orders under $50 are based on the actual weight of your order. Your choices are automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

Processing Time

While some orders may be processed and shipped within a 12 hour timeframe, the majority of orders are processed and shipped within a one business day timeframe, Monday – Friday.

2nd Day Air & Overnight Shipment placed before 12pm(noon) PST will ship out in the same business day. After that will be ship out in the next business day.

**In an effort to reduce shipping costs as well as our environmental footprint, single shoe orders may be wrapped in craft paper or placed in a shipping bag as opposed to being placed in a box. Occasionally this will result in a slightly damaged shoebox with the contents safe and secure within the wrapping.**

Discreet Shipping

All orders are shipped discreetly with your privacy in mind in a plain brown paper wrapper. No other labels, stickers or identifying information will be placed on the packaging.

Shipping to Apartments We will be glad to ship to all apartments (and hotels for previous customers). Please note that at our discretion, we may send your package as SIGNATURE REQUIRED. This is to reduce theft and/or mis-delivered packages at apartment complexes. Please let us know if you are in a complex or area where package theft may occur so that we will send your order Signature Required. You may do this in the NOTES area when check out.

Delivery Time

Our fulfillment department is located in Southern California, and your delivery time will vary by location. Tracking numbers will be sent to you via e-mail once your order ships and you may track your packages at www.ups.com.

If you did not receive any e-mail from us, please check your email account's Spam or Junk folder to ensure the message was not filtered.

Business days are Monday-Friday, excluding federal holidays within the United States.