Shipping Methods and Costs

All orders are shipped discreetly with your privacy in mind in a plain brown paper wrapper. No other labels, stickers or identifying information will be placed on the packaging.

While some orders may be processed and shipped within a 12 hour timeframe, the majority of orders are processed and shipped within a one business day timeframe, Monday – Friday.

**NOTE: All orders placed during the month of October require one to two additional business days for processing. Orders placed after 8:00am PST are considered received the following business day.

Please NOTE: UPS does not deliver on Saturday. Next Day Air orders placed on Friday will be delivered on next Monday.

Our fulfillment department is located in Southern California, and your delivery time will vary by location. Tracking numbers will be sent to you via e-mail once your order ships and you may track your packages at www.ups.com.

If you did not receive any e-mail from us, please check your email account's Spam or Junk folder to ensure the message was not filtered.

**In an effort to reduce shipping costs as well as our environmental footprint, single shoe orders may be wrapped in craft paper or placed in a shipping bag as opposed to being placed in a box. Occasionally this will result in a slightly damaged shoebox with the contents safe and secure within the wrapping.**

Shipping to Apartments We will be glad to ship to all apartments (and hotels for previous customers). Please note that at our discretion, we may send your package as SIGNATURE REQUIRED. This is to reduce theft and/or mis-delivered packages at apartment complexes. Please let us know if you are in a complex or area where package theft may occur so that we will send your order Signature Required. You may do this in the NOTES area when check out.

FREE SHIPPING

When you spend $50. Delivered within 6 business days.(Mainland US) Select Free Shipping at checkout. Fully Tracked For Orders below $50, Standard Shipping is $10.

48 Contiguous United States

STANDARD GROUND (FLAT RATE), (3-8 BUSINESS DAYS)

Most products may be shipped to the 48 contiguous United States via Standard Ground service. You can expect your order to arrive within 3-8 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.

SECOND DAY, (2-3 BUSINESS DAYS)

Most products may be shipped to the 48 contiguous United States via Second Day service. You can expect your order to arrive within 2-3 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.

OVERNIGHT, (1-2 BUSINESS DAYS)

Most products may be shipped to the 48 contiguous United States via Overnight service. You can expect your order to arrive within 1-2 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.

International shipping will not be offered at this time.