If your driver completed the delivery, then the package's tracking status or a delivery notice should indicate where your driver left the package. Shipments that don't require a signature can be left in a safe place at the driver's discretion. This could include the front porch, side door, back porch, or garage area.
If the tracking status indicates that your driver completed delivery and obtained a signature, the package might have been signed for by a neighbor or another resident at your location. If the driver delivered your shipment to an alternate location, you should have received a shipping carrier InfoNotice that indicates where the shipment was left (for example, a neighbor's house or leasing office).
Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. You can also check around the entrances of your residence for the package, particularly on back porches, bushes, garages, grills, or other places that might protect your package from theft or weather. Note that drivers may also use plastic bags to protect your package from the weather.
If you still cannot locate the package, contact us, we will initiate a trace process with shipping carrier. We will then follow up with you on the progress of your shipment.
You will receive an email from us confirming your order has shipped. Inside this email you will find a tracking number, you can either track through the link in the email or you can go directly to the carrier's website with your tracking number.
Shoecup ships all orders to the shipping address provided by the customer. If there is a mistake with the shipping address after the order is placed, we must be immediately contacted to see if the information can be corrected. If we are not notified within an hour it is highly unlikely the correction can be made. If the package has already shipped, there is a very limited amount of support we can assist with. Please contact us at:firstname.lastname@example.org text/call 1-888-603-0984
When completing your purchase, an order confirmation screen should appear that says, "Thank you For Your Order". If this message appears, we have received your order. Additionally, you will receive a confirmation email; please check this email for any errors and notify us right away if you need and adjustment.
*Sometime, the order confirmation email may end up at your junk/spam folder.
Shoecup.comis not responsible for any theft or damages once the package is delivered. It is the customer's responsibility to track and locate their delivered package.
Your shipping confirmation will contain the delivery date and link to track your package via the corresponding tracking website. Failure to notify us in the case that you are not able to receive your shipment (or the address is incorrect) may result in a loss of the package and the order will not be refunded. Contact us if there are address errors or other changes ASAP.
Shipping costs are subject to change without notice.
If your package is undeliverable, refused, or returned to sender for any reason that Shoecup is not at fault for, $10 will be deducted from your refund. Additionally, the original shipping fee is not refunded.
If you used Afterpay and request a refund to your card, you will be refunded the amount you have paid up to the point that we receive your return. Any future payments will be cancelled.
If you used Afterpay and request a store credit, you will receive store credit for the full amount of the order. However, you will also be required to complete the payments to Afterpay for the term you agreed to, because we're crediting you the full amount.